On this page you can see which countries we ship to, shipping cost and lead times, exchange and return policies and general terms and contidions of Sale.
Germany | 4-5 days | 12.50 Eur
Netherlands | 7-9 days | 17.95 Eur
Belgium | 4-5 days | 18.50 Eur
Denmark | 7-9 days | 17.95 Eur
Sweden | 8-9 days | 29.95 Eur
Finland | 8-9 days | 29.95 Eur
Austria | 4-5 days | 18.50 Eur
Italy | 7-9 days | 17.95 Eur
France | 5-6 days | 14.95 Eur
Portugal | 3-4 days | 7.50 Eur
For other EU countries please inquire.
All prices include VAT. After you have sent us your order you will receive an Order Confirmation by email. This process is manual, so it may take up to 24/48 hours. The Order Confirmation details what you have ordered, lead time for delivery and info so you can proceed with the Payment: a) Our IBAN account number if you have chosen BankTransfer, or, b) a Paypal Payment link to a secure page for Paypal and credit card payments if you have selected this form of payment. We usually carry everything in Stock. If an item is out of stock, you will be notified before you make the Payment and you will be informed of a new Date of Delivery. Clients that do no accept a Delivery will NOT be refunded the shipping cost in case of a Return.
We ship with SEUR International which is part of the DPD Group. The lead time for each country is detailed above and it is an aproximate lead time. When completing the Order Form, please include a phone number where you can be reached, in case the transportation company needs to contact you.
We offer two forms of Paymen: a) Bank Transfer. The Confirmation Email includes our IBAN account. b) Paypal/Credit Card. If you do not have a Paypal account, you can use a Credit Card (Visa, MasterCard). Once we have received Payment, the goods will be prepared in our warehouse for shipping. The invoice will be sent to you via email after Payment has been received. For our Exchange and Return Policy, please read below which amounts are refunded.
We offer you 30 days to evaluate the purchased product (Exchange or Return). If for some reason the Rack did not fit your bike, contact us to see if we can find a solution.
Exchange: If you wish to exchange your Old Man Mountain rack for another, the Return Shipping cost of the rack you wish to send us is paid by YOU. WE will cover the cost of sending out the new rack.
Returns: The Return Shipping cost of the rack you wish to return is paid by YOU. Once we have the rack back at our warehouse, we will refund you the full price of purchase via a Bank Transfer.
Exchange and Return Parcels: Common sense please, meaning that the goods needs to be Unused and in its original packaging. If the rack has been used and is not in re-saleable condition, we reserve the right to charge up to a 40% restocking and handling fee. This percentage will be deducted from the Refund amount.
Before sending us anything, please call or email us with your Inoivce number at hand, so we can send you the Return Address and start the Exchange/Return process.
The Product is sold under the manufacturers Warranty. All racks have a lifetime warranty against manufacturing defects in craftsmanship. Only the First owner can claim the Warranty. Warranty Claims will not be considered if the product has been modified or tampered with, for a use for which it was not intended to by the Manufacturer.
If the issue does not concern a manufacturing defect, please contact us with the specifics and we'll try and resolve the issue to your satisfaction.
We do not resell any of the information you provide us, and we only ask for the necessary information in order to be able to Deliver a Parcel to you that includes the Product you have purchased. Furthermore, we do not send out newsletters or advertising without you specifically signing up for it. However, we reserve the right to send you an email with news or updates regarding the Product you have purchased if we consider it to be important or of interest to you as a user of an Old Man Mouontain Rack.